I went in for my oil change today, Service advisor was Brandon…very nice, polite, and professional. He took care of the paperwork and had a tech transport the vehicle to the area in which oil changes are done. Requested they let me know when wheels were removed for inspection of brakes and rotors. Mr. McCauley, the Dealership Service Manager wanted me to see to rear brake shoes since they were noted on previous oil change document for replacement. He showed me what they noticed on my last visit and recommended replacement. I appreciate it he took time to show me why that replacement was necessary…I agree. I will now make an appointment for the brake shoes to be replaced, rotors repaired/or replaced, and brake fluid removed/system flushed and new brake fluid installed. We are lucky to have such professional staffing at our local Ford dealership in Pensacola. I would not take my vehicle anywhere else. Thanks again to Brandon and Mr. McCauley for another satisfied customer, job well done. Howard S.